Refund Policy

If you subscribe to a paid CoCo plan through our website (Stripe) and you are not satisfied, you can request a full refund within 7 days of your first payment, no questions asked.

• This applies once per customer, to the first subscription you purchase.
• The 7-day window runs from the date and time of the charge shown on your receipt.
• Upgrading or switching plans inside the window still counts as the same subscription.
• Renewals (monthly or annual) and plan changes after the 7-day window are non-refundable except where law requires otherwise or as set out in Section 3.

How to request: email support@cocoparentingai.com from the email on your account, with the subject line "Refund request". We’ll confirm within 2 business days and issue the refund to your original payment method within 5–10 business days (your bank may take longer to post the funds).

If you reside in the European Union, the United Kingdom, or the European Economic Area, you have the right under EU Directive 2011/83/EU (and its UK equivalent) to withdraw from a distance contract within 14 days without giving a reason.

• The 14-day period starts on the day the contract is concluded (your checkout date).
• Important — consent to immediate performance. Because CoCo is a digital service delivered immediately, by starting to use the Service before the 14-day period ends, you expressly consent to immediate supply and acknowledge that you will lose the right of withdrawal once the Service has been fully supplied. Until the Service has been fully supplied, you can still withdraw; we may charge a pro-rata amount for use already made.
• Our 7-day money-back guarantee (Section 1) is in addition to the statutory 14-day right — whichever is more generous applies.
• To withdraw, send an unambiguous statement to support@cocoparentingai.com — you can use the model withdrawal form in Annex I of the Directive.

If you reside in Quebec, the Consumer Protection Act (Quebec) applies. You have the statutory rights described in that Act, including with respect to distance contracts and unilateral amendment. Nothing in this policy limits those rights.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993. If there is a major failure with the Service, you are entitled to a refund. For minor failures, we may elect to repair, replace, or refund. Contact support@cocoparentingai.com.

If you subscribed through the Apple App Store or Google Play, Apple and Google handle your refund under their policies — not CoCo. We cannot issue refunds for those purchases.

• Apple: reportaproblem.apple.com.
• Google Play: Google Play refund help.

If Apple or Google decline the refund and you still believe you were wrongly charged, email us and we will look into a goodwill refund on a case-by-case basis.

Cancelling your subscription stops future charges but does not automatically refund the current period. You keep access until the end of the paid period. If you also want a refund, request it separately as described above.

Please contact us first if you see a charge you don’t recognize — most issues can be resolved quickly. If you initiate a chargeback without contacting us, we may suspend or terminate your account until the dispute is resolved. Fraudulent refund or chargeback attempts may be reported to the payment network and result in a permanent ban.

Where Stripe, Apple, or Google collect taxes on our behalf, the refunded amount will typically include the associated tax. Tax refund timing depends on the processor.

15064121 Canada Inc. (doing business as CoCo Parenting AI)
Quebec, Canada
Email: support@cocoparentingai.com — use the subject line "Refund request".