Terms of Service

You must be at least 18 years old and able to form a legally binding contract under the laws of your country of residence to use the Service. By creating an account, you represent and warrant that you meet these requirements.

The Service is intended for adult parents, guardians, and expecting parents. It is not directed to children. If you learn that a minor has created an account, contact us at support@cocoparentingai.com and we will remove it.

• Provide accurate, current, and complete information at sign-up, and keep it updated.
• You are responsible for all activity under your account. Keep your password confidential and enable multi-factor authentication where available.
• Tell us immediately if you suspect unauthorized access by emailing support@cocoparentingai.com with the subject line "Security incident".
• One account per person. Business or family-tier accounts may have additional invited members as the plan allows.
• We may suspend or terminate accounts that violate these Terms or applicable law — see Section 14.

3.1 Plans and pricing

Some features require a paid subscription. Current plans, prices, billing cycles, and features are shown on the pricing page and on the /subscription page inside the app. Prices are shown in your local currency where supported; we may convert to your local currency or default to USD.

3.2 Auto-renewal (you authorize recurring charges)

You authorize CoCo (or the app store) to charge your payment method automatically at the end of each billing period (monthly or yearly, depending on the plan you chose) at the then-current price, until you cancel. The renewal date and amount are shown at checkout and on your receipt. We will email you a reminder at least 3 days before any annual renewal.

3.3 How to cancel

• Web subscriptions (Stripe): go to Profile Settings → Subscription → Manage / Cancel, or open the customer portal link in any billing email.
• iOS (Apple): Settings → Apple ID → Subscriptions → CoCo → Cancel. Cancelling on iOS is required by Apple; we cannot cancel on your behalf.
• Android (Google Play): Play Store → Profile → Payments & subscriptions → Subscriptions → CoCo → Cancel.

If you cancel, you keep access until the end of the current paid period. Cancelling does not automatically trigger a refund — see the Refund Policy.

3.4 Free trials

If we offer a free trial, we will clearly disclose the trial length and the price that will be charged at the end of the trial. To avoid being charged, cancel before the trial ends. California, Colorado, Illinois, New York, Oregon, Virginia, and Washington-D.C. residents (among others) may have additional auto-renew disclosures and cancellation rights; those laws apply in addition to these Terms.

3.5 Taxes, currency, price changes

Prices exclude applicable taxes (GST/HST/PST/QST in Canada, sales/use taxes in the US, VAT/GST in the UK/EU/AU/NZ). Stripe, Apple, or Google may collect and remit these taxes on our behalf. We may change prices with at least 30 days’ prior notice by email; price changes apply only to new billing cycles.

3.6 Failed payments

If a charge fails, we may retry the charge and suspend paid features until payment is received. You remain responsible for amounts owed.

We offer a 7-day money-back guarantee on new web subscriptions. EU, UK, Quebec, Australia, and New Zealand consumers may have additional statutory rights (for example the EU 14-day withdrawal right) that apply on top of our 7-day guarantee. See the full Refund Policy. Purchases made through the Apple App Store or Google Play are refunded by those stores under their policies.

CoCo is NOT a medical device, diagnostic tool, therapist, or substitute for professional advice.

• Content (including AI-generated content) is for general information and support only.
• Always seek the advice of a pediatrician, OB-GYN, midwife, mental-health professional, or other qualified provider for questions about your or your child’s health.
• In an emergency, call 911 (US/Canada), 000 (Australia), 111 (New Zealand), 999 (UK), or your local emergency number.
• The Coco AI assistant produces probabilistic suggestions, not personalized medical advice. It may be wrong, outdated, or incomplete. You are the decision-maker for your family.

"Your Content" means anything you submit to the Service — posts, replies, photos, tracking logs, chat messages, feedback.

• You own Your Content. You keep all rights.
• License to us — you grant CoCo a worldwide, non-exclusive, royalty-free license to host, store, copy, display, transmit, and format Your Content solely to operate and improve the Service for you. The license ends when you delete the content or your account, subject to reasonable backup rotation and legal-retention obligations (see Privacy Policy §8).
• Community posts — if you publish to the public community, you additionally grant other signed-in users the right to view and quote your post in-product.
• Feedback — suggestions and feedback are licensed to us perpetually, royalty-free, to improve the Service; we are not obligated to implement them.
• No AI training on private data — we do not use Your private Content (your private tracking data, private reminders, or private chat messages) to train general-purpose AI models, and our OpenAI usage is governed by zero-retention terms. See Privacy Policy §5.

• Use the Service to break the law or harm anyone, including minors.
• Post content that is illegal, harassing, hateful, sexually explicit, sexually suggestive about minors, violent, threatening, defamatory, or infringing.
• Upload malware, attempt to probe or breach security, scrape content, evade rate limits, or abuse API keys.
• Impersonate anyone or misrepresent your affiliation.
• Upload another person’s personal information without their permission.
• Use the Service to provide regulated medical advice, sell regulated products, or conduct commercial spam.
• Reverse-engineer, decompile, or extract source code, except to the extent that law expressly permits.
• Use the Service to train a competing AI model or systematically extract AI outputs to build one.

Full rules are in the Community Guidelines. We may remove content or suspend accounts that violate them.

We use a combination of automated moderation (including OpenAI’s moderation API) and human review to enforce the Community Guidelines. We may remove, hide, or label content; suspend or ban accounts; and report illegal activity to authorities. You can report content in-product via the "Report" button on any post.

Except for Your Content, the Service (including software, design, AI prompts, brand, logos, and text) is owned by CoCo or its licensors and protected by Canadian, US, UK, EU, Australian, NZ, and international intellectual-property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service solely for your personal, non- commercial household parenting use during the term of these Terms.

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice to our designated agent with the information required by 17 U.S.C. § 512(c)(3):

Designated DMCA / Copyright Agent
15064121 Canada Inc. (d/b/a CoCo Parenting AI), Quebec, Canada
Email: support@cocoparentingai.com — use the subject line "DMCA notice".

Please include: (1) your signature (electronic acceptable); (2) the work you claim is infringed; (3) the allegedly infringing URL or content; (4) your contact info; (5) a good-faith statement; and (6) a statement under penalty of perjury that you are authorized to act. We may remove the material and notify the user. Submitting a false notice may expose you to liability.

The Service uses third-party providers (see Subprocessors). Your interactions with those providers for payments, push, email, or AI are governed by their terms in addition to ours. We do not control or endorse third-party content that may appear in the Service.

When you download a CoCo mobile app, the following also apply:

• App Store (Apple) users: these Terms are concluded between you and CoCo only, not Apple. Apple is not responsible for the app or its content. Our Mobile End User License Agreement implements Apple’s minimum terms (Schedule 1) — including that Apple is a third-party beneficiary entitled to enforce those terms.
• Google Play users: the app is licensed under our Mobile EULA, in addition to Google Play’s Terms of Service.
• IAP refunds are processed by Apple or Google under their store rules; contact Apple/Google first for those.

Our Privacy Policy explains how we collect, use, and protect information. By using the Service, you acknowledge the privacy practices described there.

By you: you can stop using the Service at any time and delete your account from Profile Settings. Deleting your account ends these Terms for you (except provisions that by their nature survive — e.g., Sections 9–11, 15–20).

By us: we may suspend or terminate access, with or without notice, if we reasonably believe you violated these Terms or the Community Guidelines, created risk or legal exposure for CoCo or other users, or if we are required to do so by law. Where feasible and legal, we give you a chance to cure the issue first. On termination for cause, your paid fees for the current period are non-refundable except where law requires otherwise.

Discontinuation: we may discontinue the Service (in whole or in part) with at least 30 days’ notice, refunding any unused, prepaid fees on a pro-rated basis.

To the maximum extent permitted by law:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. COCO AND ITS LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE.

Some jurisdictions (for example Quebec, and EU/UK consumer-protection law) do not allow certain warranty exclusions. In those cases, this section applies only to the extent permitted. Your non-excludable statutory rights (including under the Australian Consumer Law and the Consumer Guarantees Act 1993 in New Zealand) are not affected by these Terms.

To the maximum extent permitted by law:

1. NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — EVEN IF ADVISED OF THE POSSIBILITY.
2. COCO’S TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (a) the amount you paid to CoCo in the 12 months preceding the event giving rise to the claim, OR (b) CAD $100.
3. Nothing in these Terms limits liability for: (i) gross negligence, fraud, or willful misconduct; (ii) death or personal injury caused by negligence; (iii) a party’s indemnification obligations; or (iv) any liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless CoCo and its officers, directors, employees, contractors, and agents from any claim, demand, damage, loss, or expense (including reasonable legal fees) arising from (a) Your Content; (b) your misuse of the Service; or (c) your violation of these Terms, applicable law, or third-party rights. We will give you prompt notice, let you control the defense (with counsel reasonably acceptable to us), and reasonably cooperate at your expense.

18.1 Agreement to arbitrate

You and CoCo agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship (a "Dispute") will be resolved exclusively by final, binding individual arbitration, administered by JAMS under its Streamlined Arbitration Rules & Procedures (for claims under USD 250,000) or Comprehensive Arbitration Rules (for larger claims), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this section.

18.2 Exceptions

Each of us may bring the following in court instead of arbitration:

• Small-claims actions that stay in small-claims court.
• Injunctive or other equitable relief for actual or threatened infringement of IP rights.

18.3 Informal resolution (required)

Before starting an arbitration, the claimant must send a written Notice of Dispute to support@cocoparentingai.com with the subject line "Notice of Dispute — arbitration", describing the claim and the relief sought. The parties will attempt to resolve the Dispute informally for 60 days after the Notice before an arbitration may be filed.

18.4 Class-action waiver

You and CoCo each waive any right to have a Dispute brought, heard, or arbitrated on a class, collective, consolidated, or representative basis. The arbitrator has no authority to consolidate claims of more than one person. If this class-action waiver is found unenforceable, the entire Section 18 is null and void and the Dispute must proceed in court.

18.5 30-day opt-out right

You can opt out of this arbitration agreement by sending an email to support@cocoparentingai.com within 30 days after you first accept these Terms, with the subject line "Arbitration opt-out", stating your name, your account email, and that you opt out of the arbitration agreement. Opting out does not affect any other part of these Terms.

18.6 Seat, procedure, and fees

The arbitration will take place in the US county of your residence (or remotely, at your choice). Hearings for claims under USD 25,000 may be conducted by document submission. CoCo will pay the arbitration filing, administrative, and arbitrator fees to the extent required by JAMS rules and applicable law; each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law.

18.7 Non-US users

If you do not reside in the United States, Section 18 does not apply to you. See Section 19 for the courts that have jurisdiction over our relationship.

Except where Section 18 applies, these Terms and any non-contractual obligations arising out of them are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in Quebec, without regard to conflict-of-laws principles. You and CoCo submit to the exclusive jurisdiction of the courts located in the judicial district of Montreal, Quebec — except that, if you are a consumer outside Canada, nothing in this section limits any mandatory consumer-protection laws that give you the right to sue (or to be sued) only in the courts of your country of residence.

UK/EU/AU/NZ consumers: your local consumer-protection laws apply in addition to these Terms and nothing here waives rights you cannot legally waive. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice by email or in-app message before they take effect. If you do not agree to the new Terms, you may stop using the Service and delete your account — otherwise, your continued use after the effective date constitutes acceptance.

• Severability: if a provision is held unenforceable, the rest remains in effect.
• No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent; we may assign them to an affiliate or successor in a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Entire agreement: these Terms, the Privacy Policy, the Community Guidelines, the Refund Policy, the Mobile EULA, and the Cookie Policy are the entire agreement between you and CoCo.
• Language: the parties have requested that these Terms be drafted in English. Les parties ont demandé que ces conditions soient rédigées en anglais. A French translation is provided for convenience; the English version controls in case of conflict.

15064121 Canada Inc. (doing business as CoCo Parenting AI)
Quebec, Canada
Email: support@cocoparentingai.com — please use a clear subject line (e.g. "Billing", "Legal notice","Privacy request", "DMCA notice") so we can route your message to the right team.